Support
Last updated: January 5, 2025
Need help right now?
Email us and include the email tied to your account plus any error messages or screenshots.
Common requests
Account or billing
Login issues, email changes, invoices, or plan questions.
Delivery and recipients
Help with message boxes, release timing, or recipient access.
Security
Lost device, suspected compromise, or questions about encryption and access keys.
Data requests
Export, deletion, or privacy questions about your account data.
What to include
- Your account email and the device/browser you are using.
- A short description of what you were trying to do.
- Error text or screenshots, if available.
- Whether this blocks you from accessing your message boxes or recipients.
For security issues, change your password, revoke unused sessions, and then email us so we can review.
Response times
We typically respond within one business day. Security or account lockout reports are prioritized.
If you do not see a reply, check spam folders and add help@trypostmortem.com to your allowlist.
Self-service
- FAQ for answers to common questions.
- Privacy Policy for data handling details.